Since 2009
TELCOMA Global / Time in Status + SLA / Setup guide
From install to your first duration, in about five minutes.
The app adds an action, a trigger and a board view to monday. You use them from monday's own automation builder — there is no separate settings screen to learn.
Install
Three steps, all inside monday.
Add the app
Install it from the monday marketplace once it is listed, or from the install link we send you — ask us and you can have it today.
Approve the scopes
Three: read boards, write the app's own columns, and register a board webhook for the SLA trigger. Nothing else is requested.
Open a board with a status column
That is all the app needs to start. Everything below is added per board, from the automation centre.
Track time in status
One recipe starts the clock on every item.
In the board's Automations → Add automation, choose the template:
When a status changes → Track time in status
- Pick the status column you want measured. Leave it empty and every status column on the item is tracked.
- Turn the automation on.
- Change a status on any item to see it work.
From then on, every change to that column is recorded. The first time the app sees an item it also rebuilds that item's history from the board's activity log, so the totals start out correct rather than starting from zero today.
Activity-log retention matters once, not forever. monday keeps the board activity log for a period that depends on your plan. The backfill can only reach as far back as that log. After that first read the app keeps its own record, so your totals keep growing correctly even when the log has aged out.
The columns it creates
Real number and date columns, on your board.
The app creates these columns the first time it needs them, or adopts an existing column with the same title. They are ordinary monday columns: sum them in a formula, filter on greater than 48, group a dashboard by them, export them.
It writes to those columns and nothing else. It never writes to a status column, a people column, or anything you created yourself.
Stuck-item trigger
Escalate before somebody notices by accident.
Add an automation that begins with the app's trigger:
When an item is stuck in {label} for more than {hours} → notify {someone}
The second half is any native monday action — notify a person, change the status, move to a group, create an update. The trigger fires at most once per stay: if an item leaves the label and comes back, a fresh timer starts.
Timers are checked every few minutes, so a threshold of 24 hours fires within minutes of the 24-hour mark rather than exactly on the second.
Cycle time
The clock between two statuses.
When a status changes to {label} → Record cycle time
Set the starting status and the finishing status, and the action writes the hours between them into a number column. Use it for lead time, time to first response, or the span your team actually reports on — the two statuses do not have to be the first and last on the board.
The board view
Durations without leaving the board.
Add a view to the board (+ next to the view tabs) and pick Time in Status. It shows each item's current status, how long it has been there, and the totals per label, plus an account-wide summary.
The view fetches item names in your browser, with your own monday permissions — item names are never sent to the app's backend.
AI bottleneck analysis
At the top of the view, click Explain bottlenecks. You get the statuses that slow this board down, how bad each one is, and a fix to try, such as an SLA alert or a limit on work in progress.
- It needs at least three tracked items on the board.
- It sends status names and hours only. Item names, people and board names are never sent.
- A result is kept for 6 hours. Refresh analysis runs it again if the numbers changed.
- Each account can run 25 analyses a day. AI can be wrong, so check the numbers before you act.
FAQ
The questions that arrive first.
Do I lose history if I add this today?
Not as far back as your activity log reaches. The first time the app sees an item it reconstructs that item's status history from the board log, so the columns are populated for past stays too.
What happens if I delete a column it created?
It creates it again the next time it needs to write, or adopts one with the same title. Nothing breaks.
Are the numbers hours or working hours?
Elapsed hours, including nights and weekends. Business-hours calendars are a common request and are on the list — tell us if you need them and it moves up.
Does it work on subitems?
The action runs on the item the automation gives it. Subitem boards have their own automations, so add the recipe there too.
What happens when I uninstall?
monday tells the app, and every document belonging to your account is deleted immediately. The columns it wrote stay on your boards — they are your data, and the numbers in them remain.
Who can see the data?
Nobody outside your account. The app stores ids, labels and timestamps inside monday code, and the board view is gated by your own monday permissions.