Since 2009
Platforms · Customer support
Intercom apps and integrations
We build Intercom apps for your Messenger and your team's Inbox, and connect Intercom to the systems that hold your customer data.
Intercom apps are built with Canvas Kit, and its API and webhooks let us keep conversations and contacts in step with your other tools.
What we build on Intercom
Each project is scoped and priced on its own, or covered by a monthly plan.
Inbox apps
Customer, order and account details shown next to each conversation.
Messenger apps
Forms, lookups and actions customers use inside the Messenger.
Data for Fin
Connections that let Fin, Intercom's AI agent, look up orders and accounts in your systems.
Integrations
Intercom connected to your CRM, billing and product database.
Reporting
Conversation data pulled into your own reports.
Setup
Workflows, teams and routing set up properly.
Typical Intercom projects
A few examples of the kind of work we take on.
- An Inbox app that shows a customer's plan and last payment
- A Messenger form that books a demo into your calendar
- Letting Fin check order status in your own system
- Syncing Intercom contacts with HubSpot
Who does the work
TELCOMA Global is a registered company, in business since 2009. We make our own apps for Jira, Confluence, monday.com, Shopify, Zendesk and Google Workspace, and the same engineers work on Intercom projects.
Intercom questions
Something else you'd like to know? Ask us.
Can Fin answer questions using our own data?
Yes, through connections to your systems that we build and control. We agree exactly what data Fin can see.
Can Intercom sync with our CRM?
Yes. We can keep contacts, companies and conversation notes in step.
Services for Intercom
Every service has a written scope and a fixed price before we start.
Tell us about your Intercom project
We reply within one business day, with questions or a free scope and price.