Since 2009
Platforms · Work management
Jira Service Management apps and setup
We customise Jira Service Management for IT and service teams: request types, forms, SLAs, queues, portal panels and the integrations behind them.
We already work deep inside Atlassian. License Audit for Jira counts Service Management agent seats alongside Jira Software, so you can see which agent licences sit unused.
What we build on Jira Service Management
Each project is scoped and priced on its own, or covered by a monthly plan.
Request types and forms
Request types and forms that collect the right details the first time.
SLAs and queues
SLA goals, calendars and queues that match how your team really works.
Portal apps
Panels and pages on the help center and inside requests, built on Forge.
Assets imports
Loading assets into Jira Service Management from your own systems and spreadsheets.
Integrations
Monitoring, HR, identity and chat tools feeding requests in and updates out.
Automation
Rules that route, assign, escalate and close requests without manual steps.
Typical Jira Service Management projects
A few examples of the kind of work we take on.
- A request form that pulls the employee's details from your HR system
- Importing hardware and licences into Assets every night
- An SLA setup with separate business hours for each region
- A portal panel that shows a customer's open orders next to their request
Our own Jira Service Management app
Built, tested and supported by us. The same team takes on client projects.
Jira Service Management questions
Something else you'd like to know? Ask us.
Can you customise the customer portal?
Yes, within what Atlassian allows. We can add panels and pages to the portal and requests with Forge, and set up request types, forms and branding.
Can Assets be filled automatically?
Yes. We can build an import that brings assets in from your own systems or files on a schedule.
Do you help with unused agent licences?
Yes. Our License Audit app shows inactive Service Management agents alongside Jira Software users.
Services for Jira Service Management
Every service has a written scope and a fixed price before we start.
Related platforms
Tell us about your Jira Service Management project
We reply within one business day, with questions or a free scope and price.