Since 2009
Ticket PDF & AttachmentsZendesk · ticket sidebar appSave any Zendesk ticket as a PDF
A sidebar app for agents. Print or save the whole ticket as a clean PDF, and see every attachment on the ticket in one list, with a single download. It runs inside Zendesk and stores nothing.
Two buttons agents ask for
Customers, managers and auditors often want a copy of a conversation. And a ticket with twelve attachments means twelve clicks. This app fixes both from the ticket sidebar.
What it does
Everything happens in the agent's browser, using the agent's own Zendesk access.
Print or save as PDF
A clean copy of the ticket: requester and assignee, organisation, group, brand, custom fields with their labels, tags, and the full conversation. Internal notes are optional.
Every language
The PDF uses your browser's own print function, so any language and script prints correctly.
All attachments in one place
Every file on the ticket with its size, sender and date, plus the total size. Open or download any file with one click.
Download all as .zip
One download for every file on the ticket, where the browser allows it. If it can't, the app says so and the individual links still work.
Nothing leaves Zendesk
There is no TELCOMA server behind this app. It reads the ticket through Zendesk's own app framework, with the permissions the agent already has, and it saves nothing anywhere.
Zendesk hosts the app's files. We don't run anything.
No ticket data is saved, by us or by the app.
The app only reads the ticket. It can't change or delete anything.
Agents can only see and download what they could already see in Zendesk.