Since 2009
Platforms · Customer support
Freshservice apps and integrations
We help IT and service teams get more out of Freshservice: service catalogue items, workflow automations, custom apps and integrations with the rest of your stack.
Freshservice apps use the same Freshworks Developer Kit as Freshdesk, and its workflow automator can call outside systems. We use both.
What we build on Freshservice
Each project is scoped and priced on its own, or covered by a monthly plan.
Service catalogue
Catalogue items and forms that collect the right details for each request.
Workflow automations
Approvals, assignments and hand-offs handled automatically.
Custom apps
Sidebar apps and background apps built with the Freshworks Developer Kit.
Integrations
Identity, HR, monitoring and asset tools connected to Freshservice.
Asset imports
Hardware and software assets loaded and kept up to date.
Setup and clean-up
Groups, SLAs, categories and permissions tidied.
Typical Freshservice projects
A few examples of the kind of work we take on.
- A new-starter request that creates accounts in Google Workspace or Microsoft 365
- Importing laptops and licences from your asset tracker every night
- An approval flow with different approvers per department
- Monitoring alerts turned into incidents automatically
Who does the work
TELCOMA Global is a registered company, in business since 2009. We make our own apps for Jira, Confluence, monday.com, Shopify, Zendesk and Google Workspace, and the same engineers work on Freshservice projects.
Freshservice questions
Something else you'd like to know? Ask us.
Can Freshservice create user accounts automatically?
Yes. A workflow or app can call Google Workspace or Microsoft 365 to create accounts when a request is approved.
Do you also work on Jira Service Management?
Yes. We work on both, and can help you compare them.
Services for Freshservice
Every service has a written scope and a fixed price before we start.
Related platforms
Tell us about your Freshservice project
We reply within one business day, with questions or a free scope and price.