Support

Email support@telcomaglobal.com. We reply within one business day.

Setting it up

In Zendesk, go to Admin Center → Apps and integrations → Zendesk Support apps.
Install the app from the link or file we send you.
Open any ticket. The app appears in the ticket sidebar.

No settings, no API token and no account with us.

Some browsers block pop-ups from the sidebar. The app then prints from a hidden frame instead, so printing still works.

Some browsers and private attachments don't allow it. The app tells the agent, and each file's own download link still works.

Images pasted into a message may not load in the PDF for the same reason. Their file names are always listed.

The app uses the agent's own Zendesk access, so it shows exactly what that agent is allowed to see.

Please include your Zendesk subdomain, the browser you use, and what you saw.