Since 2009
AI services
AI for support teams
We add AI to your helpdesk so agents spend less time reading and routing, and more time solving problems, with the final reply always in their hands.
What's included
Pick what you need. We scope and price each project separately.
Ticket summaries
Long threads summarised for the next agent, with the key facts at the top.
Triage and routing
New tickets tagged, prioritised and sent to the right team from what they say.
Suggested replies
Draft answers from your help articles and past tickets, for agents to edit and send.
Translation
Tickets and replies translated so any agent can help any customer.
Customer context
Order, account and plan details looked up and shown with the ticket.
Quality checks
Reviews of replies against your tone and policy guidelines.
Typical projects
A few examples of the kind of work we take on.
- A Zendesk sidebar that summarises the ticket and suggests a reply
- Routing tickets by product and urgency in Freshdesk
- Letting Intercom's Fin look up order status in your system
- Summarising Jira Service Management requests for the on-call engineer
How we keep it safe
The same rules on every AI project.
Anthropic Claude, OpenAI, Google Gemini, Azure OpenAI, or a model on your own servers.
We agree in writing what data the AI can see and where it goes, before we build.
Anything that creates, changes or sends something can wait for a person to approve it.
We measure accuracy on your real questions and documents before launch.
Questions
Something else? Ask us.
Will AI reply to customers on its own?
Only if you want it to. Most teams start with drafts that agents review and send.
Does it work in our language?
Modern AI models handle most languages well. We test on your own tickets first.
Can it use our help articles?
Yes. Suggested replies can draw on your help center and approved past answers.
Tell us what you want AI to do
We reply within one business day, with questions or a free scope and price.