Since 2009
TELCOMA Global / License Audit for Confluence / Support
Supported by the people who built it.
One address, one promise: a reply within one business day, and within four business hours if the app has stopped working on your site.
What to include
Four things, and we can usually answer from them alone.
- Your Confluence site URL — for example yourcompany.atlassian.net
- The audit period you ran
- What you expected and what you saw
- For a user you believe is wrongly listed: their display name and what they created or edited during the period
We never need your password, API tokens, or access to your site. If anyone claiming to represent us asks for those, it isn't us.
Contact
support@telcomaglobal.com
- Support and security reports
- support@telcomaglobal.com
- Response time
- Within one business day (Mon–Fri, 09:00–18:00 IST)
- If the app has stopped working
- Within four business hours
- Documentation
- License Audit documentation
Known limits
Known limits
Each one follows from what Confluence Cloud exposes to apps. None of them changes who gets listed — they affect what the app can tell you about why.
Jira activity is not counted. A user who lives in Jira and holds a Confluence seat they never write in will appear — which is usually the point, but worth knowing. The Jira version answers the other half.
Confluence Cloud does not expose page views or login history to apps. Someone who reads all day and writes nothing is indistinguishable from someone who never signs in.
By design. The app has no write permission at all; reclaiming a seat is done by you in Atlassian Administration, after you have decided.
The verification pass is exhaustive rather than sampled. On a site with years of content the scan can run for several minutes — you can close the page and come back.
Service status
The app runs entirely on Atlassian Forge. If Confluence Cloud or Forge is degraded, the app is affected — see status.atlassian.com.
Feature requests
Tell us what would make the report more useful. Requests that come with the reason behind them get built first.
Privacy
What the app reads, stores and never does, in plain terms: the privacy policy.